UCOL FZE Terms of Use

Last updated: 11 November 2026

Applies to: www.ucol.co.uk and the UCOL partner portal at portal.ucol.co.uk

Please read these Terms of Use carefully before you use our website or partner portal. By using either of them, you agree to these terms. If you do not agree, please do not use them.

Key points

1. About these terms

These terms set out the rules for using our website at www.ucol.co.uk (the "website") and our partner portal at portal.ucol.co.uk (the "portal"). In these terms, "we", "us", "our" and "UCOL" mean UCOL FZE, and "you" and "your" mean the person or organisation using the website or portal.

If you use the website or portal on behalf of an organisation, you confirm that you have authority to accept these terms for that organisation, and these terms apply to both you and the organisation.

These terms work alongside:

• our Privacy Policy, which explains how we use personal data and cookies; and

• any written agreement you have signed with us, such as a university services agreement or an agent or channel partner agreement (a "service agreement").

If these terms and a service agreement conflict, the service agreement applies.

2. Who we are

3. Who may use the website and portal

The website is open to anyone who wants to learn about our services. The portal is only for registered education agents, channel partners, universities and other organisations we have approved, and their authorised staff.

To use the portal, you must:

• be at least 18 years old;

• be a business or professional user acting for your business, not a consumer acting for personal purposes;

• hold any licence, registration or approval your country requires for your business; and

• not be named on any sanctions list that applies to us or to the universities we work with.

We may approve or decline a registration at our discretion, and we may ask for documents to confirm your identity and business before we approve it.

4. Our services

We provide business services to universities, institutions and companies, including strategy consulting, market entry support, liaison office set-up, alumni management, agent management, transnational education projects, events, and recruitment and payroll support. We also work with education agents and channel partners to process student applications to universities.

We do not contract directly with students for our core services. Students work with their education agent, and each university makes its own admission decisions under its own policies. We do not guarantee that any student will receive an offer, a place, a scholarship or a visa.

5. Portal accounts and security

If we give you a portal account, you must:

• give us accurate, complete and current information, and update it promptly if it changes, including changes to your ownership, directors, bank details or licences;

• create a separate login for each member of your staff who uses the portal, and never share logins;

• keep passwords and any multi-factor authentication methods secure;

• remove access promptly for anyone who leaves your organisation or no longer needs it; and

• tell us straight away at info@ucol.co.uk if you think your account has been used without permission.

You are responsible for everything done through your account, unless it was caused by our failure to keep the portal secure.

6. Your responsibilities as a partner

When you use the portal to submit student applications or other information, you confirm and agree that:

• Information is genuine. Every application, document and statement you submit is true, complete and has not been altered. You must never submit forged, altered or misleading documents.

• You have the student's permission. Each student has asked you to apply on their behalf, and you have told them, before you submit their data, that it will be shared with UCOL, the Crizac group and the universities they apply to, as described in our Privacy Policy.

• You give honest advice. You give students accurate, impartial advice about courses, costs, entry requirements and visa rules. You do not promise offers, places or visas.

• You represent us accurately. You do not claim to be UCOL, a university or an official representative of either unless we or the university have authorised it in writing.

• You follow the rules. You comply with all laws that apply to your business, including data protection, consumer protection, anti-bribery, anti-money laundering and sanctions laws, and with each university's agent code of conduct. Where they apply, this includes the UK Agent Quality Framework and the Australian National Code of Practice for Providers of Education and Training to Overseas Students.

• You protect personal data. You keep student data secure, use it only for the student's application, and tell us promptly about any data breach that affects data shared through the portal.

• You cooperate with checks. You provide information we or a university reasonably request for compliance checks, audits and investigations.

7. Acceptable use

You must not use the website or portal to:

• break any law or regulation, or help anyone else to do so;

• submit fraudulent, misleading or unlawful content;

• introduce viruses, malware or other harmful code;

• try to gain access to any part of the website, portal or our systems that you are not authorised to use;

• copy, scrape or extract data from the website or portal by automated means, including bots, crawlers or AI tools, without our written permission;

• copy, modify, reverse engineer or build a competing product from any part of the portal;

• overload, disrupt or interfere with the website, portal or other users; or

• harass, threaten or mislead any person.

If you break this section, we may suspend or close your access straight away and report the matter to the relevant authorities and universities.

8. Information on the website and portal

We work to keep information on the website and portal accurate and up to date. Course details, entry requirements, fees, scholarships, intake dates and visa rules are set by universities and governments and can change without notice. Information is provided for general guidance only and is not legal, immigration or financial advice.

Before you or a student make a decision, please confirm the information with the university or the relevant authority.

9. Automated and AI tools

The portal uses automated and AI tools to check applications, flag missing information and suggest suitable courses. These tools support our team and do not replace it. Outputs may not always be complete or correct, so you must review them before relying on them. Our Privacy Policy explains how these tools use personal data and the human review in place.

10. Intellectual property

We, Crizac Limited or our licensors own all intellectual property rights in the website and portal, including software, design, text, graphics, data compilations and logos. University names, logos and marks belong to the universities concerned.

We give you a limited, non-exclusive, non-transferable right to use the website and portal for your own business purposes in line with these terms. You may print or download material from the website for your own reference, but you must not use our or any university's names, logos or materials in your own marketing without written permission from us or the university.

11. Content you submit

You keep ownership of content you submit through the portal. You give us, our group companies and the universities you apply to a licence to use, copy and process that content to provide our services, meet our legal duties and improve the portal. You confirm that you have the right to give us this licence.

12. Commission, fees and payments

Commission, fees, payment terms, refunds and clawbacks are governed by your service agreement with us. Nothing on the website or portal creates a right to commission unless your service agreement says so.

13. Third-party websites and services

The website and portal may link to websites and services run by others, such as universities, testing bodies, finance and accommodation providers, and social media platforms. We do not control these and are not responsible for their content, availability or privacy practices. A link does not mean we endorse them.

14. Availability and changes

We aim to keep the website and portal available, but we do not guarantee that they will always be available, uninterrupted or free from errors. We may update, suspend or withdraw any part of them, for example for maintenance or security reasons. Where possible, we will give portal users reasonable notice of planned downtime.

15. Suspension and termination

We may suspend or close your portal account, with or without notice, if:

• you break these terms or your service agreement;

• we reasonably suspect fraud, misrepresentation, a data breach or other misconduct;

• a university asks us to stop working with you; or

• the law or a regulator requires it.

You may close your account at any time by emailing info@ucol.co.uk. Closing an account does not affect applications already submitted, rights and duties that arose before closure, or sections 10, 11, 16, 17, 18 and 20, which continue to apply.

16. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that, and unless your service agreement says otherwise:

• we provide the website and portal "as is" and do not give any promise that they will meet your needs;

• we are not liable for any loss of profit, revenue, business, contracts, goodwill or data, or for any indirect or consequential loss, arising from use of the website or portal;

• we are not liable for decisions made by universities, governments or immigration authorities; and

• our total liability to you arising from use of the website or portal is limited to USD 1000.

17. Your responsibility to us

If you are a partner using the portal, you agree to compensate us and our group companies for losses, costs and claims, including reasonable legal costs, that arise because you:

• submitted false, forged or misleading information or documents;

• broke section 6 or section 7 of these terms; or

• broke any data protection law in connection with information you shared through the portal.

18. Anti-bribery and sanctions

We do not tolerate bribery or corruption. You must not offer, give or accept any bribe or improper payment in connection with our services, including to university staff, officials or students. You must tell us promptly if you become subject to sanctions or if any of your owners or directors do.

19. Complaints and contact

If you have a question or complaint about the website or portal, please email info@ucol.co.uk or write to us at either address in section 2. We will acknowledge your complaint and aim to resolve it promptly. For complaints about how we use personal data, please follow the process in our Privacy Policy.

20. Governing law and disputes

Company will have exclusive decision to decide the jurisdiction over any claim (including non-contractual disputes or claims) arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of state. (Republic of India)

Before starting any legal proceedings, both parties will first try in good faith to settle the dispute through discussion between senior representatives for at least 30 days.

21. General

• Changes to these terms. We may update these terms from time to time. The updated version applies from the date we publish it on this page. If we make an important change, we will tell portal users by email or through the portal. If you keep using the website or portal after a change, you accept the updated terms.

• Transfer. We may transfer our rights and duties under these terms to another Crizac group company or to a buyer of our business. You may not transfer yours without our written consent.

• Severability. If a court finds any part of these terms invalid, the rest stays in force.

• No waiver. If we delay enforcing any part of these terms, we can still enforce it later.

• Third parties. Only you, we and our group companies may enforce these terms.

• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control.

• Language. These terms are written in English. If we provide a translation and there is a conflict, the English version applies.